Understanding Generational Communication Differences - Claro

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate to pick up the phone and call when they have a question, problem or concern – but…

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Considering Customer Service as a Sales Tool

The two best ways to improve operations of a business are to increase sales or decrease costs. In today’s environment, decreasing costs is difficult which is why so many companies focus on increasing sales…

How Artificial Intelligence Can Help Improve Your Customer Service

You hear a lot about A.I. in today’s world, but how can it truly help your business move forward? Surprisingly, there are a lot of ways to use A.I. data to optimize your processes.

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10 Reasons to Outsource Your Call Center

Outsourced call center partners have decades of experience in creating a proactive customer experience. They’ve spent years learning what works, what doesn’t and finding ways to optimize the customer service model.

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Three Benefits of Partnering with a Nearshore Call Center

For many companies, making the decision to outsource your customer service can be an advantageous one. It leaves your employees more time to focus on their specialties and is often a huge weight off your shoulders…

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