Our Team

David Johnson - CEO of Claro Service Business Process Outsourcing Company

David Johnson

CEO
David is a true visionary. He saw the need for change within the Customer Service industry and came out of early retirement in 2008 to make it happen. He is a hands-on CEO with a seemingly endless supply of innovative ideas and the energy and dedication to turn those ideas into reality.  Prior to Claro!, David was SVP of Corporate Development at Memec LLC and he also spent many years at McKinsey & Company and Bain & Company, working with Global 500 clients across North America, Europe, Asia and Africa.

David hails from the Bay Area and earned a BS from UC Berkeley and an MBA from the Stanford University Graduate School of Business. In his free time, he races cars, rides motorcycles, runs everything from marathons to charity 5Ks and spends time with his family at home in Del Mar, CA.

Want to learn more about David? Look him up on LinkedIn.

Jannet Zamora - VC of Customer Experience at Claro

Jannet Zamora

VP Customer Experience
Jannet is the force field of energy that drives our customer success. She is whip-smart, always has a smile and can see into the heart of any problem and turn it into an opportunity. She joined Claro! in 2016 and has revolutionized the way we deliver our customer experience by putting her experience to work on everything from optimizing call flow to implementing artificial intelligence to boost performance and deliver insights that accelerate client growth. Prior to Claro!, Jannet led call center operations at Equity Key, was the Direct Sales Senior Manager at Great Call and spent 10+ years in CS Operations at HSBC.

Jannet is a native of the Polanco neighborhood in Mexico City, loves adventure travel to Singapore, Thailand or Mexico and thrives on extreme sports like rock climbing and sky diving. She holds a Bachelors degree from San Diego State University.

Want to learn more about Jannet? Look her up on LinkedIn.

Blythe Lawton Senior Marketing director at Claro Service

Blythe Lawton

Senior Director, Commercial
Blythe is a doer and the driving force behind the Claro! brand. She understands what people want and how to make them feel connected and uses that skill to maximize communication and interaction for everyone. As the newest member of the Claro! management team, Blythe relies on her 20 years of experience to forge the best path forward and help our clients achieve and exceed their goals. Her previous experience marketing for big brands including PowerBar, Nestle, Toyota and Honda, gives Blythe the know-how to optimize custom solutions for clients across any industry.

Blythe earned her BA from Arizona State University. When she’s not working, she can be found somewhere on or near the ocean, traveling to places near and far, catching up on a good story or cooking up something delicious for her friends & family in San Diego.

Want to learn more about Blythe? Look her up on LinkedIn.

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