Why Choose Us
When we say ‘Of Course We Can” we mean it. Because our service isn’t just about answering calls, it’s about using communication and technology to elevate your customer experience and develop flexible solutions that improve your bottom line.
Claro! Call Center services are different from other service providers because we redefine the customer experience to proactively showcase your brand in the best possible light. We create custom omnichannel solutions for each client that deliver innovation, engagement and results.
So, whether you need 30 or 300 agents, our goal is to boost satisfaction, maximize service and cultivate loyalty so your customers feel connected to your brand. Then their commitment increases, they advocate for your products and they choose you over your competitors. That’s the Claro! Advantage.
Here are some of the ways we deliver on that promise:
Power up with Technology.
- State-of-the-art communication platforms that enable us to monitor every single customer interaction
- Speech Analytics Artificial Intelligence with smart calling, emotional monitoring & business insight detection
- PCI (Payment Card Industry) Data Security Standard 3.2 SAQ D compliance certified
- Improved economics through technology & automation
- Cloud-based, secure platforms to protect your data
Employ a Better Class of Service.
- Service as a lifestyle, not a tagline – we’ll be there to support your business day-in and day-out
- Proactive, positive dialogue & one-call resolution
- Employees, not contractors – we don’t outsource, we build a seamless, in-house extension of your team
- Executive management in every call center, regardless of location, to ensure oversight and accountability
- A can-do attitude for every situation – when we say, “Of Course We Can!” we mean it
Get Proven Performance.
- Industry leading SLA metrics, best-in-class quality scores – we have the numbers to prove positive service and efficient call handling
- 2017 Top Service Provider award from our industry peers
- Well-trained, experienced call center agents
- Seasoned, innovative management with deep industry experience
- User-friendly reporting for full transparency into how we make a positive impact on your brand
- Satisfied customers with great results